We want to assure you that Luther Manor is being proactive. Our policies and procedures have always been designed to help reduce the risk of illnesses being spread from person to person, and we have long followed infection control protocols provided by the CDC to help protect against the spread of infectious illnesses. To enhance those policies and procedures, and respond to the new requirements, we have taken the following steps and more:

• Established a task force to monitor and address the changing situation and implement new precautions as required or deemed necessary.
• Communicated with our staff regarding Luther Manor’s preparedness plans relating to COVID-19.
• Heightened screening of our residents for acute respiratory illnesses.
• Increased signage across the campus to communicate healthy precautions and to alert visitors about additional precautions.
• Enhanced cleaning procedures, including increased frequency of cleaning cycles in high traffic areas.
• Confirmed with manufacturers that cleaning products in use at Luther Manor are effective at reducing the spread of the virus.
• Conducted enhanced training for staff on safe handling and infection control protocols.
• Procured additional inventories of disinfectants and protective equipment.
• Implemented visitor restrictions for non-essential and essential visitors.
• Implemented end-of life visitation restrictions for those with loved ones in imminent condition.
• Implemented screening processes for everyone entering the campus, including staff.
• Implemented restrictions on any essential visitor who we are aware has traveled outside of the US or has been on a cruise ship in the previous 14 days and prohibit them from coming onto the Luther Manor campus.
• Requested that essential visitors and staff who travel to US cities that have reported high incidents of Coronavirus, or that the CDC has issued a Coronavirus related travel notice regarding, to notify us prior to visiting Luther Manor or reporting to work.
• Requested that any essential visitor or staff experiencing respiratory symptoms notify our Infection Control nurse immediately and refrain from entering any Luther Manor facility.
• Reminded staff that they are required to report illnesses to our Infection Control nurse for monitoring.
  • Such staff members will be instructed not to report to work at Luther Manor until it is determined that it is safe for them to return to work.
• Canceled outside group functions on Luther Manor’s campus.
• Canceled large group functions internally.
• Communicated our new policies to vendors and contractors.
• Implemented new communication methods to provide timely updates for residents, families, staff, and the public.
• We are urging Independent Living residents in our Terrace Apartments to do daily self-screening for symptoms related to the Coronavirus and daily temperature checks.
• We are working to keep our Terrace residents updated by providing them with regular, detailed communications from our Independent Living Director.  
  • We are encouraging residents who use email and or the internet to sign up for our COVID updates, visit our website and call our COVID Hotline.
• Life Enrichment, Pastoral Care staff, and others are working to enhance one-on-one interactions with residents when possible.
  • We have coached our team members in using conversation starters while providing daily cares.
  • In addition, we have increased the number of offerings that are broadcast on our internal TV channel 956 to bring more content into our residents’ rooms.

The highest priority at Luther Manor continues to be the well-being of our residents and staff.  The following visitor restrictions apply:

• Visiting hours are 7am – 8pm every day.
• There is no limit in any of our program areas to the number or age of the people who can visit at the same time.
• All visitors are required to check in upon arrival using our designated Accushield kiosks and are required to wear a visitor badge at all times while at Luther Manor. While we no longer ask any health related questions, this check-in system is a component of our safety and security program in the event of an emergency.
• Face masks are no longer required in our buildings unless requested by a resident.
• It is imperative that all visitors practice proper hand hygiene upon arrival, frequently during the visit, and upon departure. Hand sanitizer is readily available throughout our program areas.
• If you have any symptoms or are simply not feeling well, please refrain from visiting the community or your loved one until your symptoms have subsided.
  • If you or your loved one is confirmed to have COVID-19, we ask that you not visit for 5 days from the onset of symptoms and to wear a face mask for 5 more days to help protect others.
  • For your information, when a staff member tests positive they must remain at home for 10 days from onset of symptoms. However, if they test negative on day 6, they can return to work on day 8.

One of the many challenges our residents deal with during the COVID-19 virus is the loneliness that comes from being isolated. Our staff is working tirelessly to protect and care for everyone who calls Luther Manor home. They could use some encouragement as well. In both cases, you can help fulfill Luther Manor’s mission to “share God’s love by enriching the lives of older adults” – and those who care for them!

By clicking the button below, you can write a note of encouragement to a resident or staff member at Luther Manor. Whether it be to someone specific or someone most in need of a kind word, we will make sure that your email gets to the right person. Feel free to attach pictures, kids’ drawings or anything else that might brighten someone’s day!

Send an Email Link: [email protected]

It’s been reported that symptoms of the Coronavirus may not appear for 5 days. You may not know that you are infected or that someone else is infected. Consider taking the following precautions to stay healthy and help others do the same:

• Avoid close contact with people who are sick.
• Stay home if you are sick.
• Wash your hands thoroughly and often with soap and water for 20 seconds.
• Consider greeting people without shaking hands.
• Use alcohol-based hand sanitizer between hand washing.
• Cover your mouth whenever you cough or sneeze.
• Do not touch your face, especially your eyes, nose and mouth, with unwashed hands.

Below is a collection of resources & links we’ve collected for you to find the best and latest information on questions related to COVID-19:

• Centers for Medicare & Medicaid Services
• Centers for Disease Control & Prevention
• Wisconsin Department of Health Services

• Reach out often via letter, phone, email, or video conferencing such as FaceTime or Skype.
  • If possible, send pictures and drawings from grandchildren.
• Be a calming presence and assure your loved one of their safety and well-being by educating them as to the precautionary measures taken at Luther Manor.
• We have urged Independent Living residents to do daily self-screening for symptoms related to the Coronavirus and to do daily temperature checks.
  • If your loved one does not have a thermometer, please consider helping them order one through an online retailer, local delivery service or by you dropping one off for them at one of our approved entrances.
  • Encourage them to take their own precautionary measures (ie., washing hands, cleaning surfaces, social distancing, etc.).
  • Make sure they have supplies on hand (bottled water, juices, canned soups, canned fruits, etc.) should they get sick.
• With shuttle-runs to grocery stores having stopped, Independent Living residents can still shop in our in-house grocery store, the Manor Mart.
• We have also provided residents a list of grocery delivery services that will drop off orders at our approved entrances.
  • Pick n’ Save
    • Online orders only through Insta-Cart
  • Meijer
    • Online orders only
  • Sendik’s
    • Online Orders or by phone (262.439.9269)
  • Families can assist by dropping off groceries at an approved entrance. Please call ahead to ensure that staff are available to meet you.

Below is a history of our email communications regarding the COVID-19 pandemic: