Change, no matter your age, can create stress and uncertainty. However, when approached with empathy and a helping hand from someone who cares and will navigate that change makes all the difference. That’s exactly the role that Luther Manor social workers, Lauren Heller & Kathleen Cleppe, played in the lives of our residents & families when one of our buildings was slated for another use.
They worked directly with every family on a transition that addressed resident preferences, included in-person meetings and tours, careful packing and unpacking of belongings, and ongoing communication all while taking into consideration what was best, medically speaking, for every resident. In addition, they coordinated a team of staff to ensure the transitions were a success and residents were welcomed into their new areas.
Join us in thanking Lauren & Kathleen for showing true compassion, respect for the residents and their families and demonstrating that truly everyone matters. In the midst of change, Lauren & Kathleen made our Mission Possible. Congratulations!
Brian Bernhardt, one of Luther Manor’s drivers, is known for this easy going nature, kind helpful manner and for going out of his way to make a resident’s life easier. His work driving both the bus and medical transport van have him engaged with residents from all of our program areas. He’s always ready, willing and able to assist with a trip to the mall (before they were closed), a show (before they were cancelled) or a doctors appointment (only essential ones now). That was the case recently when he assisted a resident in the HCC with a trip to the VA.
The scheduled VA transportation didn’t show up and Brian was asked to take the resident even though it was at the end of his shift. After settling the resident and meeting the family, Brian returned to Luther Manor to end his day – or so he thought. Ultimately, the resident decided to return to Luther Manor that evening. Not knowing who to turn to, the family called Brian who returned to work and assisted the resident back. In an email from the family, they described a “roller coaster” of a day full of uncertainty and emotion but one that Brian helped to take the stress out of.
Join us in thanking Brian for his Compassion and Accountability, the Respect he shows Everyone because they Matter and his caring, emphatic heart in Service to God. Even on “roller coaster” days, Brian makes our Mission Possible. Congratulations Brian!